FAQ's

Will your software run on a Vista and/or a Tablet machine?

Absolutely. Indeed our systems are designed with the Tablet in mind because of it's ease of drawing and lightweight but sturdy build.

Our software IS Vista compatible but as Microsoft are still developing Vista we will keep up with the changes they make and will deliver free of charge any changes to existing clients systems as necessary. Our software is compatible with Windows Millennium, Windows 2000/2003, Windows NT4 and above, Windows XP (including Tablet Edition) and Windows Vista (any edition).

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Why do I need Equine Assistant?

In the world of today all businesses need to be competitive and ensure that every aspect of their business is run as efficiently cost effective and time conscious as possible. Equine Assistant allows you to do just that by :

• recording history details is crucial
• maintaining your client and horse details
• maintaining your diary – scheduling, create your appointments by areas, saving you travelling time and therefore money

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I don't understand computers. Is Equine Assistant easy to use?

Equine Assistant has been designed with simple-to-use clear screens and an up-to-date, easy to use navigation systems with an automated backup feature to keep your information safe.

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Why should I choose you and not someone else?

There are many reasons but here are just a few:-

As we are equine data management specialists we are constantly in touch with the many different professions who work in that field. We ONLY produce equine software and therefore we are not sidetracked into other areas.

Our programmers and administration staff are all involved, or have been, in the equine world and know what it is about. We keep ahead of the times and include advancing technology to ensure we stay ahead and provide you with the very latest features.

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Are there any hidden costs?

There are no hidden costs. All bug fixes and email support are free irrespective of the version. You receive free upgrades for 12 months from the date of purchase and free lifetime bug fixes. Upgrades beyond 12 months are not compulsory and always offered at reasonable prices.

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The system seems to cover most of our needs but what if we have some specific requirements.

Send us the details and we will consider them for incorporation in future releases. We are always looking for new features to enhance our products. However we do encourage you to consider our mainstream products which offer much more in terms of functionality when you are ready.

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How many clients and horses can I store? The simple answer is as many as you like. All the data on the system is unlimited and only restricted to the size of your hard drive. In practice this is hardly ever going to be an issue.

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Can I invoice multiple horses?

Yes. When invoicing you will select a client. You will then be shown the horses that client owns. Tick a horse and start invoicing and when ready to invoice another horse simply tick the new horse and continue invoicing. The invoice will separate each horses totals for you together with providing an overall total.

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What is the minimum specification required to run the software?